FAQs
What’s the difference between preloved and secondhand?
Absolutely nothing!
Can I sell an item through you?
Yes please! Our full consignment service details can be found here.
What brands do you sell?
Our offer is luxury and contemporary, from Prada to Reformation, Isabel Marant to Ganni. We do not accept high street or fast fashion brands.
How do you authenticate?
When selling a luxury item through us, we will ask for authentication documents from when you purchased the item. If these are unavailable we will then either authenticate in house or use a third party authentication. This fee will be deducted at point of sale.
What is the condition of your items?
All our pieces will be in very good condition unless otherwise stated. This means no faults or marks. If a piece has been lovingly restored/mended we will list and ensure the photos clearly show.
Do you offer returns?
Our returns policy for clothing is within 14 days of receiving an item - check out our returns policy here for full details. Please note we do not offer returns on our accessories. For items purchased at a pop-up, these are also non-refundable.
More questions?
We would love to hear from you - get in touch hello@edit89.com